Customer service

We do our best for you as a customer. This means that if you have any questions about an order or a product then you can easily contact us.

Available every day between 09:00 – 22:00

Rijksweg 20b
Drempt, Gelderland 6996AC

KvK: 84008946

Frequently Asked Questions

Which payment methods does AlfaWiki accept?

With iDeal you can pay online via the trusted online payment environment of your own bank.

Credit card
You can pay with MasterCard, VISA or American Express. We work with a deferred credit card payment.

PayPal is a worldwide online payment system used by individuals and online stores. Link your bank account or credit card and pay with your PayPal Account in a few clicks.

I received my order damaged/dirty. How do we solve this?

That shouldn’t happen! We are happy to discuss the options with you. Please do not hesitate to contact our Customer Service. Then we come to a good solution together.

How long do I have a warranty?

The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

Can I cancel my order?

To deliver your order as quickly as possible, we will immediately get to work in our warehouse! It is therefore only possible to cancel your order for a short time. Within 4 hours it is still possible to submit a request for cancellation, unfortunately we cannot guarantee that this will actually work.

To cancel your order you can contact our customer service. You will receive feedback within 1 hour whether this was successful.

what is the delivery time?

We try to ship your order as soon as possible. You will receive an e-mail as soon as the order has been shipped, with the tracking number in this e-mail you can follow the package.

Some products are sent by letter post. You will not receive a track & trace for these orders. For a shipping status you can contact our customer service.

Which countries does AlfaWiki deliver to?

You can make purchases with us from any country in the world. Is the country from which you want to make a purchase not in the shipping list? Please contact our customer service. We use a VAT percentage of 21%

Which delivery options can I choose?

Orders are delivered by PostNL or DHL.